Cancellation & Refunds
Clear, plain-language billing terms so customers know exactly what to expect.
Effective date: January 21, 2026
Subscriptions
- Billing cycle: Subscriptions renew monthly on your subscription anniversary date.
- Included monthly optimizations: Your plan includes a set number of monthly optimizations ("credits"). These reset each billing cycle.
- Cancellation: You may cancel at any time. If you cancel, your access continues until the end of your current paid billing period.
- No prorations: Unless required by law or explicitly stated otherwise, we do not provide prorated refunds for partial billing periods.
Add-on credits
- Add-on credits are optional one-time purchases.
- Add-on credits are used only after your monthly plan credits are fully used.
- Expiration: Add-on credits expire 6 months after purchase.
- Add-on credits do not renew automatically.
Refunds (no refunds except where required by law)
Precision Film Systems™ is a digital subscription service that provides immediate access upon purchase. For that reason, all sales are final and we do not offer refunds or credits for:
- Subscription fees (including partial months or unused time)
- Unused monthly optimizations
- Add-on credits (used or unused)
The only exception is where a refund is required by applicable law. If you believe you were charged in error, were charged without authorization, or have a billing issue, contact us and we'll help investigate and resolve it through Paddle.
How to cancel or request help
- Use the cancellation / manage subscription link in your Paddle receipt email, or
- Use the contact form and include the email used at checkout.
Chargebacks & abuse
If you have an issue, please contact us first so we can resolve it quickly. Chargebacks and fraudulent activity may result in account suspension.
Changes to this policy
We may update this policy from time to time. The "Effective date" at the top reflects the latest version.